Thinking that I was not being fair after a visit on a recent Saturday afternoon where the second floor, smoke-free slot parlor where I normally play was virtually dead, I decided to make another visit on the following Tuesday morning. Instead of doing things to make the casino more competitive and attractive to players, management has made cuts in player perks and staffing resulting in an abysmal experience when you visit. The response of the casino to this decline has been illogical. Increased competition from Encore and MGM Springfield casinos in Massachusetts has had a negative impact on Twin Rivers' revenues like they have had on Plainridge Park in nearby Plainville. It is sad the venue has gone downhill so fast. Most of the clientele look like homeless senior citizens that just got hit by the bus that is dropping off the Asian players from Quincy, MA. At least if you are going to lose money this bad go to any other casino where there are beautiful people and a nice, clean inviting atmosphere. The place is practically empty compared to 2-3 years ago. That is what is called 'economics' something obvious that management has no clue about. More hand pays and payouts the more players will go there that will offset those payouts. Less payouts especially hand pays also means less revenue over the long term as folks will not return. Entering this casino from the front is the same as walking into the smoke from the Canadian wildfires. All other casinos it is an automatic upgrade. Once you qualify for the highest Tier card, they just place you on a so called 'list' and state they will review your account at the end of the month. Very little comps no matter how much you spend. They don't give out free rooms anymore by mailings. Sketchy people wandering the floor watching you and checking machines. Restaurants are terrible, long wait for food, food is bad quality and expensive. The new room was for the Asian community to have their own section. During the expansion and completion, the place has gotten worse. Don't believe the ole it is all 'chance and luck' that the casino will state. There were hand pays every few minutes before Bally's bought the place, not anymore and being a slot technician, the odds of payouts can be set usually in a control room that all casinos have.

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